What does batch traceability mean in KoreLab?+
Every raw material comes in with the supplier's batch and expiry date, production records which batches it consumes and creates the finished-product batch, and deliveries show which batch reached which customer. From a batch you can go back, towards suppliers and raw materials, and forward, towards deliveries and customers. It works on the batches you record in KoreLab.
Does KoreLab certify my traceability or guarantee regulatory compliance?+
No. KoreLab is a management and self-control tool: it does not certify and it is not Accredia-accredited. Article 18 of Reg. (EC) 178/2002 is an indicative reference on traceability, not a judgement on your workshop. For your own situation, always check with your consultant.
Which plan has batch management and traceability?+
Goods receipt, batches, stock and production that draws down batches are available on all plans, within the plan's catalogue limits. Tracing back and forward, the recall test and the withdrawal or recall notice belong to the Quality suite: included in Pro, Business, Qualità and Consulente; on Free and Starter it is switched on with the Certifications add-on. The Consulente plan uses it read-only on the data of a client in delegation. For prices see the Pricing page.
How does FEFO work?+
FEFO means first expired, first out. When you record a production run, KoreLab draws down first the raw-material batches with the nearest expiry date. You see which batches it draws from and you can pick a specific batch in place of the proposed one.
What happens if stock is not enough in production?+
KoreLab draws down what it finds in the warehouse and tells you how many ingredients were not covered: production is not blocked. You record the missing quantity yourself, with a new goods receipt.
How do I correct a mistake in the stock movements?+
With a reversal: the movement register is append-only, so the wrong entry stays and the correction is added, traced. A receipt recorded by mistake is cancelled with the opposite movement; if the goods have already been used in a production run or a shipment, the cancellation stops until you correct further on.
What is the recall test (mock recall) and what does it show me?+
It is a simulation. You start from a raw-material, packaging or finished-product batch and see the products involved, the quantity already delivered, the quantity still in the warehouse and the customers to notify. If you want, you record the test as a report signed with the operator's PIN and sealed in the append-only register.
Does the recall test also show customers without an email?+
Yes. Before you sign, the list also names customers without an email, with quantity and delivery note, instead of counting only those who can be reached. The list stays on the PDF notice as a reminder of whom to contact by hand, for example by phone or by letter.
Does KoreLab notify customers by itself in a recall?+
No, you decide. When you generate the withdrawal or recall notice from a non-conformity, you sign it with the PIN and KoreLab emails the PDF to the customers and the supplier who have an address on file. The notice does not replace the withdrawal or recall procedure or the communication to the authorities.
Where do the customers to notify come from?+
From the deliveries recorded in KoreLab, that is the delivery notes in Delivery notes & shipments, which is a Business plan function. Without recorded deliveries, the recall test shows only the goods still in the warehouse.
Can I start on the Free plan?+
Yes, for receipts, batches, stock and production, within the Free catalogue limits. Tracing and the recall test require the Quality suite: on Free it is switched on with the Certifications add-on, or you move to Pro, Business or Qualità.